Crews were called to a fire at a flat in Station Road, Westcliff-on-Sea yesterday evening Monday 17 April.
A first floor flat was 100% alight and that a family in the flat above, which was heavily smoke logged, were trapped.
Station Officer Barrie May, said:
“The family who were trapped in their flat were kept calm over the phone by our control operators, who gave them constant reassurance that we were working as quickly as possible to reach them.
“Six firefighters entered the flat to rescue two adults and a child.
“Both our control operators and our firefighters did a fantastic job in ensuring the family were kept informed, reassured and safe.”
Crews extinguished the fire by 8:40pm.
The flat that the fire stated in is 100% fire damaged and the flat above is smoke damaged.
An investigation into the cause of the fire will take place today.